Reschedule Policy
What if I need to change or cancel my session booking?
If you need to reschedule, cancel or partially reschedule or cancel your booking with us, you may do so by contacting Acres of Art by text to 0439-932-446 or email directly to info@acresofart.com.au . If you let know 1 week (7 days) prior to the session date that you are unable to attend, Acres of Art can offer you a credit voucher to use towards another event, or you can pass your place on to a friend.
If the attendee contacts Acres of Art team within the 96 hour (4 day) window before the booked session, a small $20 fee will be charged to cancel/rebook to another session.
This fee will be waived in good faith for extreme circumstances and/or if the attendee can provide a medical certificate for illness. We will not offer a Full Refund for any booking.
Any notification less than 1 week (7 days) will be considered a no show.
There are no refunds or credits for no shows.. Please be mindful that a reschedule fee may apply.
| Number of seats to Reschedule/Cancel | Considered a “No Show” with no voucher issued | Notice period for a voucher less a $20 late reschedule/cancellation fee per seat | Notice period for a voucher to reschedule (without penalty) |
| 1 – 20 | 4 days or less (96 hrs) | between 4 and 7 days | 7 days or more |
Reschedule Policy – Private Group Function Bookings
What if I need to change or cancel my private group function booking?
If you need to reschedule or cancel your Private Group Function booking with us, you may do so by contacting Acres of Art by text to 0439-932-446 or email directly to info@acresofart.com.au . If you let Acres of Art know 1 week (7 days) prior to the session date that you are unable to attend, Acres of Art can offer you a credit voucher to use to reschedule the event to a different mutually agreeable date and time.
If you need to reschedule or cancel your Private Group Function booking with us, within 7 days of the event a $100 rescheduling fee will apply. This fee will be waived in good faith for extreme circumstances and/or if the attendee can provide a medical certificate for illness. We will not offer a Full Refund for any booking.
There are no refunds or credits for no shows. Please be mindful that a reschedule fee may apply.